Student Support

When you choose one of our teacher-led online solutions, your students receive both individualized attention and classroom instruction from a certified teacher who is a subject-matter expert. Trained extensively in online learning techniques, our teachers:

• Engage and instruct students in a real-time, virtual classroom.
• Develop individualized lesson plans for each student.
• Track student progress and adjust lesson plans based on individual needs.
• Provide individual support via email, phone, LiveLesson® technology, and in-person where practical.
• Our teachers become part of your students education— instructing, encouraging, and supporting.

On-Demand Help with Lessons

When your students need a curriculum answer now, the Student Support Line is there to help. For a quick explanation of a concept or clarification of a text passage, students simply click a link in their Connexus menu to connect with a live online teacher. The Student Support Line keeps your learners from getting stuck in the curriculum and eases the burden on your on-site staff.

Experienced, Ongoing Technical Support

Our Baltimore-based, full-time technical support team is experienced in working with student users at all levels of technical proficiency and academic achievement. Expert in computer technology and our Connexus digital learning platform, they’ll answer your students’ concerns promptly and respectfully—via email, phone, and help desk. Your students will also have 24/7 access to online tips, tools, and tutorials on using Connexus, searching the Virtual Library, and much more. The technical Support team can be reached at 888-679-7740.